Shipping Policy – Momcare
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Shipping Policy

At Momcare, we take pride in delivering high-quality products to our customers across the UAE. Please review our Shipping & Delivery Policy to understand how your order will be processed and delivered.

Order Processing Time

  • We use a courier partner for all deliveries. 
  • If you place an order on any day before 11:30am, we will be able to ship out your order on the same day. If your order is received after 11:30am, we will only be able to ship it out on the next day. This is due to the fact that our courier partner collects all orders for the day by 11 30am.
  • If your order is received after 11:30am on Saturday, we will only be able to ship out your order on Monday.
  • Deliveries in Dubai, Sharjah and Ajman take one business day.
  • Deliveries in Abu Dhabi, Al Ain, Umm Al Quwain, Ras Al Khaimah and Fujairah take two business days. 
  • Your order will be delivered between 9am to 9pm on any given day, including Sundays (for complete clarity - we cannot dispatch orders on Sundays, however the courier deliveries are done on Sundays as well)
  • Orders are not shipped on weekends or public holidays.

Shipping Locations

  • We ship only within the UAE.

  • Delivery times may vary depending on your Emirate as explained above. 

  • If we cannot ship to your location, for example remote locations such as (but not limited to) Al Ruwais - Abu Dhabi, Al Samkha - Abu Dhabi etc, we will notify you and offer alternative arrangements or a full refund.

Shipping Costs

  • Free standard shipping on all orders. 

Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment.

  • If you do not receive tracking information within 2 business days, please contact us at support@momcare.ae.

Packaging and Handling

  • We carefully package all products to ensure they arrive in perfect condition.

  • Eco-friendly protective materials are used wherever possible.

Lost or Damaged Shipments

  • If your order arrives damaged, contact us within 48 hours with clear photos and videos of the product and packaging. We will work with you to provide a replacement or refund. We request this because we have to raise a compliant with our courier partner. 

  • If your shipment is lost in transit, we will coordinate with the shipping carrier. If the package cannot be recovered, we will provide a replacement or refund.

Delayed or Missed Deliveries

  • We strive for timely delivery, but unforeseen delays can occur.

  • Contact us if your order has not arrived within the estimated timeframe, and we will assist you in tracking it.

  • Momcare is not responsible for delays caused by customs clearance, strikes, natural disasters, or other events beyond our control.

Incorrect Shipping Address

  • Customers must provide a complete and accurate shipping address at the time of purchase.

  • If an incorrect address is provided, we will assist in rerouting the package, but additional shipping charges may apply.

Policy Updates

  • We may update this Shipping & Delivery Policy at any time.

  • Any changes will take effect immediately upon posting on the website.

Contact Us

For any questions or concerns regarding shipping, please contact us: